Offre d'emploi

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Titre du poste :
Analyste, Soutien aux Opérations Commerce Électronique
Division :
Siège social
Statut :
Régulier - Temps plein
Durée :
Ville :
Montréal
Date d'affichage :
2019-06-13
Numéro de référence :
MTL-14218
Description  :
POSITION OVERVIEW
The Online Operations Analyst supports the E-Commerce department. The Analyst develops and modifies processes, assures that all issues are fixed efficiently and monitors systems.

RESPONSIBILITIES
• Develops and modifies, under the direction of the Ecommerce Operations Manager, the best-practice processes to support the Divisions’ ecommerce businesses;
• Support E-commerce business users and Divisions, assessing urgency and impact of issues and change requests, expediting resolutions and preparing/editing documentation where necessary;
• Takes high level requests and breaks them down into details, identifying the impact to other systems and processes, and enabling IT or 3rd parties to complete projects or “fixes” efficiently, effectively and “bug free”;
• Monitors systems, integrations and service levels for order capture, payment and order fulfillment processes an suggests improvements where necessary;
• Monitors performance of the websites and their administrative systems.
Exigences :
QUALIFICATIONS & COMPETENCIES
• Bachelor’s degree in Commerce, Computer Science or related field;
• Minimum of 2-5 years of experience in the retail industry or have been actively involved in software/system implementations;
• Familiar with XML, HTML, flat-file and database structure, and with CRM, customer service systems, e-mail marketing, SEM/SEO, affiliate marketing or similar concepts;
• Experience with Demandware or other e-commerce platform providers, order management systems, payment systems and order fulfillment would be an asset;
• Understanding of software development cycle including testing and QA, and build & release processes;
• Excellent communication and interpersonal skills;
• Capable of working autonomy or within a group;
• Bilingualism required (French and English – written and spoken).
Remarques :
Nous remercions toutes les personnes qui poseront leur candidature, mais ne communiquerons qu’avec celles retenues pour une entrevue.
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